A H Lansley Ltd t/a Lansley Commercial – Complaints Handling Procedure
A H Lansley Ltd, trading as Lansley Commercial is committed to providing a high standard of service to all of our clients and customers. If you are dissatisfied with any aspect of our service, we would like to hear from you so that we can try to resolve the matter.
Stage One – Making a Complaint
All complaints should, in the first instance, be made in writing to:
Jason Atkins
Director
A H Lansley Ltd t/a Lansley Commercial
111 Oxford Road
Reading
Berkshire
RG1 7UH
Email: info@lansleycommercial.co.uk
Please provide as much detail as possible, including your name, contact details, the property or business concerned (if applicable), and the nature of your complaint.
We will acknowledge receipt of your complaint within 3 working days.
Stage Two – Investigation
Your complaint will be investigated by Jason Atkins, Director of A H Lansley Ltd t/a Lansley Commercial
We will carry out a full investigation and provide a written response within 15 working days of receiving your complaint. If we require additional time, we will explain the reasons and advise when you can expect our final response.
Stage Three – Final Review
If you remain dissatisfied after receiving our response, please contact us again in writing explaining why you remain dissatisfied.
We will undertake a final review and issue our final written viewpoint within 15 working days.
The Property Ombudsman
If you remain dissatisfied after receiving our final viewpoint, or if more than eight weeks have passed since your complaint was first made, you may refer the matter to The Property Ombudsman for an independent review.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Website: www.tpos.co.uk
A H Lansley Ltd t/a Lansley Commercial is a member of The Property Ombudsman Scheme.
Membership Number: T11704
Please note that complaints should normally be referred to The Property Ombudsman within 12 months of receiving our final viewpoint letter.
